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Answers to Frequently Asked TECHNICAL SUPPORT Questions How come I get an error message when I try to sign up? Our secured pages can only be displayed with the proper Cipher Strength of 128-bit encryption. Check your browser settings and update to 128-bit. Instructions for updating the Internet Explorer browser: Go to the help menu and select About Internet Explorer. If the Cipher Strength is not at 128-bit, click the Update Information link and follow the steps on the screen or use the instructions below: Step One: Click on the link below http://microsoft.com/windows/ie/downloads/recommended/128bit/default.asp Step Two: Locate your appropriate operating system download and click on the link. Step Three: The File Download window appears. Save this program to disk and click OK. Step Four: The Save As window appears. Note the file name and save the file to your desktop or preferred folder. Step Five: close your browser and locate the saved file. Double click the file to execute. Step Six: The Download Complete window appears. Upon completion of downloading, click Close. Step Seven: A Microsoft window appears asking if you want to install the Encryption pack. Click Yes. Step Eight: Re-boot your PC and log back onto our site. TOP