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Answers to Frequently Asked TECHNICAL SUPPORT Questions

  1. How come I get an error message when I try to sign up?

    Our secured pages can only be displayed with the proper Cipher Strength of 128-bit encryption. Check your browser settings and update to 128-bit.

    Instructions for updating the Internet Explorer browser:

    Go to the help menu and select About Internet Explorer. If the Cipher Strength is not at 128-bit, click the Update Information link and follow the steps on the screen or use the instructions below:

    Step One:
    Click on the link below

    Step Two:
    Locate your appropriate operating system download and click on the link.

    Step Three:
    The File Download window appears. Save this program to disk and click OK.

    Step Four:
    The Save As window appears. Note the file name and save the file to your desktop or preferred folder.

    Step Five:
    close your browser and locate the saved file. Double click the file to execute.

    Step Six:
    The Download Complete window appears. Upon completion of downloading, click Close.

    Step Seven:
    A Microsoft window appears asking if you want to install the Encryption pack. Click Yes.

    Step Eight:
    Re-boot your PC and log back onto our site.